OBJECTIVE
Digital AV Technician provide skilled field digital service & installation based on the schedule of assigned projects from the Service Coordinator.
KEY PERFORMANCE AREAS
- Represent the company with the utmost level of professionalism and integrity at all times
- Maintain a safe work environment
- Job performance optimization
- Decrease of non-billable overtime
ESSENTIAL FUNCTIONS
- Work directly with customers to investigate, troubleshoot, and diagnose technical product problems
- Possess excellent problem-solving skills to develop root cause analysis and corrective actions
- Provide written customer ready documentation of all analysis performed with root cause/corrective actions identified
- Must be highly responsive and capable of effectively communicating with customers, peers, and managers within engineering, operations and other teams
- Evidence of logical thought processes and problem solver
- Familiarity with LED and digital products
- Knowledge of LED modules, sending/receiving cards, ribbon cables, etc.
- Familiarity with network connectivity and communication devices
- Working knowledge of AV equipment and experience in AV industry
- Must have good troubleshooting skills
- Capable of working without direct supervision
- Conduct preventative maintenance and calibration assignments
- Provide technical instruction and assistance to customer representatives regarding installation, operation, repair and maintenance
- Responsible for trouble shooting of audio visual equipment
- Perform administrative functions; such as writing service reports, ordering materials, preparing job survey reports, time sheet and expense sheets on a complete timely, and thorough basis
- Verifies the accuracy of stock material levels on Service vehicles
- Determines that appropriate and accurate equipment and materials have been loaded to complete assigned service projects
- Ability to climb ladders and work in heights
- Assists with service and/or maintenance performed by Senior Service Technicians on assigned service vehicles, e.g., cleaning, equipment and vehicle maintenance
- Perform set up/clean-up of site area
- Perform service and/or installation of digital displays
- Assist with installation services when required
- Adheres to all company standard operating procedures
- Daily update of CDL mileage/hours log if applicable
- Monitors and ensures the use of all safety regulations, requirements and equipment are being used and employed while working on all project job sites
- Perform additional assignments as required by the needs of the team, company, or as directed by the company
- Coordinate projects with all interfacing teams to reduce overall turnaround time
- Travel, both local and out-of-state, may be required depending on the location of the service and ability to work outside of regularly scheduled hours
- Test and make suggestions for new technologies that can be used within the team
- Service related items including trouble shooting client systems and networks
- Service and repair large format LED displays and LCD displays
- Assist Service Manager with training of new hires and helpers
- 1-3 years of previous related “hands-on” installation and service of digital and traditional sign experience
- Prefer 1-3 years of previous related “hands-on” Audio/Visual hardware, installation, and service experience